The benefits under this Returns Policy are in addition to other Consumer Protection Act (CPA) as well as any other applicable acts.
We guarantee to refunds unworn items when you return it it in sellable condition, with the original receipt and packaging , within 14 days of your purchase . GlamND reserves to express rights to determine whether the returned product is deemed sellable . Exception includes but are not limited to:
- For hygiene purposes , earrings, socks, hair accessories and cosmetics, under-wears, may not be refunded or exchanged at any time
- You may return or request an exchange via courier back to our online store. Please remember to present your original receipt/invoice to assist in processing your exchange. A refund will be provided to you by a voucher. Please allow 7 working days from the date of your return for payment to be processed.
- If you decide to return something for any reason outside of it being defective, or if a wrong product has been received then you will have to cover the cost of returning the item to us. We encourage you to return your parcel via a traceable courier services as all returned parcels remain the responsibility of the purchaser until received by GlamND. If error for the return is due to errors on GlamND’s behalf, then we will cover the costs of the returning item. All returned items need to be unused and in perfect condition with swing/ price/ care tags attached and in their original packaging.
- We cannot accept returns of damaged products, personalised or otherwise non saleable products.
Email us at [email protected] or WhatsApp us on +27670746279 for all the returns
